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Vendor confirmed new toilet would be required and submitted the assessment for approval. Well, I call to get a status update today, to find out that the claim was not approved as of 6 days ago. They never had the courtesy to call and tell me or the vendor. I'm so frustrated with these people. They always find a reason not to approve claims, even though the initial call says it's a covered repair. I'm now out $80 some, because I had to pay their 3rd party vendor, still don't have a working toilet, and I have to now hire another plumber to come fix the issue. Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department.

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His focus will be on broadening distribution and product innovation as we work to transform our company and the home services industry by appealing to a broader range of consumer needs.

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Home warranties protect many of the home systems and appliances that you rely on daily.

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With the washer and dryer, the first people 2 10 contacted never showed up or called.

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Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development.